These Terms & Conditions govern your access to and use of the cili77 platform, including all games, sportsbook services, account functions, and promotional offers. Please read them carefully before registering or placing any bets.
Key Terms at a Glance
A plain-language summary of the most important points. The full legal terms follow below.
You must be at least 21 years of age to register and use the cili77 platform. By creating an account, you confirm you meet the minimum age requirement. cili77 reserves the right to request documentary proof of age at any time and to suspend accounts pending verification.
Each player is permitted one cili77 account only. Multiple accounts operated by the same individual — whether under different names, emails, or devices — will be closed, and any associated balances may be forfeited without notice in accordance with anti-fraud policy.
All bonuses issued by cili77, including welcome bonuses, reload offers, and free spin awards, are subject to specific wagering requirements and game eligibility rules. Bonuses may not be withdrawn until the applicable wagering requirement has been satisfied in full.
cili77 employs automated fraud detection and manual review processes. Behaviour identified as exploiting system errors, colluding with other players, or using prohibited software will result in account suspension and forfeiture of funds. Play fairly.
You are responsible for maintaining the confidentiality of your cili77 login credentials. Any activity conducted through your account while logged in is your responsibility. Notify cili77 support immediately if you suspect unauthorised access to your account.
These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any applicable game-specific rules, constitute the entire agreement between you and cili77. By using the platform you accept these terms in full.
In these Terms & Conditions, the following definitions apply unless the context otherwise requires:
Access to and use of the cili77 platform is strictly limited to individuals who are 21 years of age or older. It is the Player's sole responsibility to ensure that their use of the cili77 platform is lawful in their jurisdiction. cili77 complies with international gaming authority requirements regarding age verification and reserves the right to request supporting documentation to confirm a Player's age at any time. Any account found to belong to a person under the age of 21 will be closed immediately and all funds returned in accordance with applicable regulations.
To access the full cili77 platform, Players must create an account by providing accurate, complete, and up-to-date personal information, including a valid email address and a Malaysian mobile telephone number. You agree to maintain the accuracy of your registration details and to update cili77 promptly if any information changes. cili77 reserves the right to refuse registration to any individual without providing a reason.
Each individual is permitted to maintain only one registered account with cili77. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited. Where multiple accounts are identified as belonging to the same individual, cili77 reserves the right to close all such accounts and to withhold any balances pending investigation. Players suspected of operating multiple accounts to gain unfair access to promotional offers will have all associated bonus balances forfeited.
cili77 is intended for use by players in jurisdictions where online gaming is not prohibited by applicable law. cili77 does not represent or warrant that use of the platform is lawful in any specific jurisdiction. It is the Player's responsibility to determine whether their use of cili77 is permitted in their location. cili77 may restrict or block access from certain regions at its sole discretion.
You are solely responsible for maintaining the confidentiality of your cili77 login credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any third party. cili77 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials. You must notify cili77 support immediately if you become aware of, or suspect, any unauthorised use of your account.
cili77 operates a Know Your Customer (KYC) programme in accordance with international gaming authority requirements and applicable anti-money laundering regulations. cili77 may at any time request that a Player provide documentary evidence of identity, address, and payment method ownership. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and, in cases of suspected fraud, account closure with balance withholding pending investigation.
cili77 reserves the right to close or suspend a Player's account at any time, with or without prior notice, in the event of a breach of these Terms & Conditions, suspected fraudulent activity, legal obligation, or regulatory requirement. Players wishing to voluntarily close their accounts may contact cili77 support via live chat at any time. Any real-money balance remaining in a voluntarily closed account will be returned to the Player's last verified payment method, subject to the completion of any outstanding KYC requirements.
cili77 currently accepts deposits and processes withdrawals via the following methods: Touch 'n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, Visa, Mastercard, USDT, and Bitcoin (BTC). All deposits and withdrawals are processed in Malaysian Ringgit (MYR) unless otherwise stated. cili77 reserves the right to add or remove payment methods at any time without prior notice.
The minimum deposit amount on the cili77 platform is RM 10. The minimum withdrawal amount is RM 30. Maximum transaction limits may apply to specific payment methods and will be communicated within the Player's account dashboard. cili77 reserves the right to adjust transaction limits for individual accounts without prior notice based on risk assessment criteria.
cili77 aims to process all withdrawal requests within 5 minutes for digital wallet methods (Touch 'n Go eWallet, Boost) and within 30 minutes for FPX bank transfers during standard banking hours. Processing times may be extended in circumstances requiring additional verification, or where a withdrawal request is flagged for compliance review. cili77 will not be liable for delays caused by third-party payment providers or banking institutions.
Withdrawals may only be processed once all outstanding wagering requirements attached to active bonus balances have been satisfied. Withdrawals must be returned to the same payment method used for the corresponding deposit, subject to cili77's compliance with applicable anti-money laundering regulations. cili77 reserves the right to request additional KYC documentation prior to approving any withdrawal, regardless of prior verification status.
All bonuses, free spins, cashback offers, and other promotional incentives offered by cili77 are subject to specific terms and conditions that will be communicated at the time the promotion is offered. In the event of any conflict between a promotion-specific term and these general Terms & Conditions, the promotion-specific term will prevail.
Unless otherwise stated, all bonus funds issued to cili77 accounts are subject to a minimum wagering requirement before they may be withdrawn. The applicable wagering multiplier and eligible games will be specified in each promotion's terms. Wagering on certain games — including but not limited to live dealer tables and specific slot titles — may not contribute to, or may contribute at a reduced rate towards, wagering requirements.
cili77 maintains a zero-tolerance policy towards bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, exploiting technical errors, placing offsetting bets across multiple accounts, or employing any other strategy designed to circumvent wagering requirements. Where bonus abuse is identified, cili77 reserves the right to void all associated bonus and winnings balances and to close the relevant account.
All bonuses issued by cili77 carry an expiry date from the time of issue. Any bonus funds or free spin awards not utilised prior to the applicable expiry date will be automatically removed from the Player's account without compensation.
All sports bets placed on the cili77 sportsbook are subject to the specific rules applicable to each sport, market, and event type. In the event of a technical error, system malfunction, or data feed failure affecting bet settlement, cili77 reserves the right to void affected bets and return stakes to the relevant Player accounts. Settlement decisions made by cili77 in accordance with its sports rules shall be final, subject only to the dispute resolution procedure set out in Section 12.
All casino games on the cili77 platform are governed by the respective game provider's rules. Malfunction voids all pays and plays. cili77 is not responsible for interruptions to game sessions caused by internet connectivity issues on the Player's side. Any winnings generated through a gameplay error or where a game has returned an incorrect outcome will be subject to review and may be reversed.
The following conduct is expressly prohibited on the cili77 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of all balances, and referral to law enforcement where applicable:
All content on the cili77 platform — including but not limited to the website design, branding, logos, graphics, text, software, and game assets — is the intellectual property of cili77 or its licensed content providers and is protected by applicable copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, recreational purposes only. No content from the cili77 platform may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of cili77.
To the maximum extent permitted by applicable law, cili77 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, the cili77 platform, including but not limited to: loss of funds due to technical malfunction, loss of expected winnings, loss of data, or interruption of service.
cili77 makes no warranty, express or implied, that the platform will be available at all times, free from errors, or compatible with all devices and browsers. The platform is provided on an "as is" and "as available" basis. cili77's total aggregate liability to any Player in respect of any claim arising under these Terms & Conditions shall not exceed the total deposits made by that Player in the 90 days immediately preceding the event giving rise to the claim.
cili77 is committed to promoting responsible gaming and takes player welfare seriously. The platform provides a suite of responsible gaming tools accessible from within every registered account, including:
cili77 strictly prohibits the use of the platform by individuals under 21 years of age. Players who believe they may have a gambling problem are encouraged to make use of cili77's self-exclusion tools and to seek support via the resources listed on the Responsible Gaming page. Self-exclusion requests will be processed within 24 hours and, once active, cannot be reversed during the nominated exclusion period.
cili77 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where material changes are made, cili77 will notify registered Players via the email address associated with their account and by displaying a notification upon login. Your continued use of the cili77 platform following the notification of any amendment constitutes your acceptance of the revised Terms & Conditions. It is your responsibility to review these Terms & Conditions periodically. The date of the most recent revision is displayed at the top of this page.
These Terms & Conditions are governed by and construed in accordance with the laws applicable to the jurisdiction under which cili77 holds its international gaming authority licence. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through cili77's internal complaints procedure shall be referred to the dispute resolution service designated by the applicable gaming authority.
To initiate a complaint, Players must first contact cili77 support via live chat and submit a written complaint. cili77 will acknowledge complaints within 24 hours and provide a substantive response within 5 business days. Where a complaint cannot be resolved internally, Players will be directed to the appropriate alternative dispute resolution body as required by cili77's licence conditions.
If you have any questions regarding these Terms & Conditions, or wish to raise a complaint, please contact the cili77 support team. Support is available 24 hours a day, 7 days a week via the live chat function on the cili77 platform. You may also reach the cili77 support team by email at: [email protected] (plain text — not a link). Please note that email responses may take up to 48 hours. For urgent matters including account security concerns, live chat is always the fastest channel.
By registering, you confirm you are 21+ and agree to these Terms & Conditions. Join Malaysia's most complete online gaming platform today.
⚠️ 21+ only. Gambling involves financial risk. Play responsibly.